Privacy Policy

Raini & Associates, Inc.

Effective Date: August 19, 2026

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Raini & Associates, Inc. (“Raini & Associates,” “we,” “our,” or “us”) respects your privacy and is committed to being transparent about how we collect, use, store, and share personal information.

This Privacy Policy applies when you visit www.RainiandAssociates.com, interact with a Raini & Associates webpage, form, calendar, download page, payment page, or other online service hosted on our behalf by a third-party provider, contact us, download a resource, schedule an appointment, subscribe to communications, purchase or use our services, or otherwise interact with Raini & Associates.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

We collect only the information reasonably necessary to operate our business, communicate with you, provide requested services, improve our website and services, and meet our legal and business obligations.

Information You Provide to Us

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number

• Mailing or property address

• Information submitted through contact, inquiry, intake, download, or scheduling forms

• Appointment and scheduling information

• Communication preferences

• Information you provide in emails, text messages, telephone calls, forms, meetings, or consultations

• Information about your home, project, goals, preferences, household needs, or circumstances that you voluntarily provide in connection with our services

• Project-related photographs, measurements, notes, documents, or other information when reasonably necessary to provide services

• Testimonials, reviews, photographs, or other materials you voluntarily provide to us

• Billing and transaction information associated with services you purchase

Payment card information may be collected and processed by third-party payment processors and commerce platforms. Raini & Associates does not intentionally store complete credit or debit card numbers on its own systems.

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Information Collected Automatically

When you visit our website or other Raini & Associates online pages, certain information may be collected automatically by our website platform, analytics services, cookies, pixels, or similar technologies. This may include:

• Internet Protocol (IP) address

• Browser type and version

• Device type

• Operating system

• Approximate geographic location

• Referring website or page

• Pages viewed

• Time and date of visits

• Time spent on particular pages

• Links or buttons clicked

• General website navigation and usage patterns

This information helps us operate, secure, evaluate, and improve our website and understand how visitors use it.

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Email Information

Emails sent by or on behalf of Raini & Associates may use standard email technology that allows us to determine whether an email was delivered, opened, or interacted with and whether links were clicked.

We use this information to evaluate communications, provide requested information, improve our marketing, and understand which information is useful to recipients.

2. How We Collect Information

We may collect information:

• Directly from you when you contact us, complete a form, schedule an appointment, purchase a service, download a resource, communicate with us, or work with us

• Automatically when you use our website or other Raini & Associates online pages

• Through service providers that help us operate our website, scheduling, customer relationship management, email, SMS, payment, analytics, or other business functions

• From publicly available sources when reasonably relevant to an inquiry or service

• From another person when you have authorized that person to provide information to us or when the information is reasonably necessary in connection with services you have requested

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3. Third-Party Platforms Used on Our Behalf

Raini & Associates may use third-party platforms, including Wix and HighLevel/GoHighLevel, to host or support webpages, forms, appointment calendars, downloads, client communications, payment pages, or other parts of our online services.

When you provide information through a page, form, calendar, checkout, or other service operated by one of these providers on behalf of Raini & Associates, that information is collected for Raini & Associates and is subject to this Privacy Policy, as well as any applicable privacy terms of the technology provider.

Some pages may be hosted on a domain or technical platform that differs from www.RainiandAssociates.com even though the page is branded and operated as part of the Raini & Associates customer experience.

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4. How We Use Your Information

We may use personal information to:

• Respond to questions, inquiries, and requests

• Schedule and manage appointments

• Provide planning, design, coordination, consultation, assessment, and related services

• Communicate with current and prospective clients

• Prepare proposals, recommendations, project materials, or service-related documents

• Process payments and maintain transaction records

• Deliver resources or information you request

• Send appointment confirmations, reminders, service updates, receipts, and other transactional communications

• Send newsletters, educational information, promotional offers, or marketing communications when permitted

• Maintain client and business records

• Provide customer service

• Improve our website, services, resources, and communications

• Analyze website activity and marketing effectiveness

• Protect the security and integrity of our website, systems, business, clients, and visitors

• Prevent or investigate fraud, misuse, security incidents, or unlawful activity

• Establish, exercise, or defend legal claims

• Comply with applicable laws, regulations, court orders, subpoenas, tax requirements, insurance requirements, and other legal obligations

We do not use personal information for purposes materially different from those described in this Policy without providing appropriate notice when required.

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5. Email Communications

You may voluntarily subscribe to newsletters, resources, educational communications, announcements, or promotional emails from Raini & Associates.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not necessarily prevent us from sending communications necessary to provide a service you requested, including appointment information, transaction records, project communications, account notices, or other non-promotional messages.

We may retain limited information necessary to document and honor your unsubscribe request.

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6. Text Messages and SMS

If you voluntarily consent to receive text messages from Raini & Associates, we may send communications such as:

• Appointment confirmations and reminders

• Responses to your inquiries

• Project or service-related communications

• Follow-up messages

• Important service notices

• Promotional communications when you have consented to receive them

Message frequency varies based on your relationship and interactions with us. Message and data rates may apply depending on your mobile carrier and service plan.

Consent to receive promotional text messages is not a condition of purchasing goods or services from Raini & Associates.

You may opt out of SMS communications by replying STOP. You may request assistance by replying HELP or contacting us directly.

Information obtained through SMS consent, including your telephone number and consent records, is not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide information to service providers that assist us in transmitting and managing SMS communications, but only as reasonably necessary to provide those services.

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7. Payments and Payment Processing

Payments may be processed through third-party platforms and payment processors made available through Wix, HighLevel/GoHighLevel, or other providers we use.

Depending on the payment method you select, your payment may be processed by a payment processor, digital wallet provider, banking partner, or other third party associated with the platform through which you are paying.

These providers process payment information according to their own privacy, security, and payment terms.

Raini & Associates does not intentionally store complete credit or debit card information on its own systems.

We may retain transaction records such as your name, contact information, amount paid, service purchased, invoice details, payment status, and other information reasonably necessary for accounting, tax, customer service, and business recordkeeping purposes.

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8. Cookies and Similar Technologies

Our website and other online pages use or may use cookies and similar technologies.

Cookies are small files stored on your device that allow websites and service providers to remember information about your visit.

We may use:

Essential Cookies
These help the website function properly and support features such as navigation, security, forms, and preferences.

Analytics Cookies
These help us understand how visitors find and use our website so we can evaluate and improve its performance.

Functional Cookies
These may remember preferences or settings that improve your experience.

Marketing and Advertising Technologies
If enabled, these may help measure marketing activity, understand the effectiveness of advertising, or deliver advertising that may be more relevant to visitors.

Our website and business systems currently use third-party technology providers that may include Wix for website hosting and functionality and HighLevel/GoHighLevel for customer relationship management, forms, email, SMS, scheduling, funnels, or related business functions.

We may also use analytics and advertising technologies provided by third parties, which may include services such as Google or Meta. These technologies may use cookies, pixels, or similar tools to help us understand website activity, measure advertising effectiveness, or provide relevant advertising.

Where required, these technologies will be subject to applicable consent and opt-out controls.

We may also use payment, scheduling, analytics, advertising, or other technology providers as our business needs change.

Third-party providers may use cookies, pixels, or similar technologies according to their own privacy policies and terms.

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9. Your Cookie and Tracking Choices

Most internet browsers allow you to control or delete cookies through your browser settings. Blocking certain cookies may affect how some parts of our website function.

Our website may not respond to traditional browser “Do Not Track” signals because there is no single universally adopted standard governing those signals.

Where required by applicable law and supported by our website technology, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, with respect to activities to which those rights apply.

Third parties that provide analytics, advertising, website functionality, or other services may collect information about your activity on our website and, depending on the provider and your settings, activity across other websites or services.

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10. How We Share Information

We do not sell or rent our client or email lists.

We do not disclose personal information to third parties for their own direct marketing purposes unless you have specifically authorized us to do so.

We may share personal information in the following limited circumstances.

Service Providers

We may provide information to trusted companies or individuals that perform services on our behalf, such as:

• Website hosting and management

• Customer relationship management

• Email delivery

• SMS delivery

• Appointment scheduling

• Payment processing

• Cloud storage

• Data and website analytics

• Accounting and bookkeeping

• Information technology and security

• Professional advisors

• Other administrative or operational services

These providers receive information only as reasonably necessary to perform services for us or as otherwise permitted by law.

Vendors, Contractors, and Professionals Involved in Your Services

When you engage Raini & Associates to coordinate services or projects, information may be shared with contractors, vendors, consultants, real estate professionals, movers, organizers, tradespeople, or other professionals when reasonably necessary to obtain information, estimates, proposals, schedule work, coordinate services, or carry out instructions you have authorized.

We seek to limit information shared to what is reasonably necessary for the particular purpose.

Legal or Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process

• Respond to a court order, subpoena, or lawful government request

• Enforce our agreements or protect our legal rights

• Detect or prevent fraud or unlawful conduct

• Protect the rights, property, security, or safety of Raini & Associates, our clients, website visitors, or others

Business Changes

If Raini & Associates is involved in a merger, sale, restructuring, acquisition, transfer of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

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11. Photographs, Testimonials, and Project Materials

During the course of providing services, Raini & Associates may create or receive photographs, measurements, notes, plans, project information, or similar materials necessary to perform the services requested.

Project information collected for the purpose of providing services will not automatically be treated as permission to use that information for advertising or promotional purposes.

When separate permission is required or appropriate for marketing use of identifiable client photographs, testimonials, project photographs, or other personal material, we may request that permission separately.

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Public Reviews and Testimonials
If you voluntarily post a review, recommendation, testimonial, comment, or similar statement about Raini & Associates on a public platform, including Google, social media, or another public review site, we may quote, reproduce, share, or display that publicly available review in our website, social media, advertising, or other marketing materials. We may shorten or format the review for space or clarity, provided we do not materially change its meaning.

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Private Testimonials and Client Materials
Testimonials, photographs, videos, project images, or other materials provided privately to Raini & Associates may require separate permission before being used for marketing or promotional purposes, particularly where the material identifies a client, their home, or other non-public information.

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12. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

We also rely on reputable service providers for functions such as website hosting, data storage, communications, and payment processing.

No method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate and respond and will provide legally required notifications where applicable.

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13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, tax, insurance, contractual, dispute-resolution, recordkeeping, and legal purposes.

Retention periods may vary depending on:

• Whether you are a current, former, or prospective client

• The type of service provided

• The type and sensitivity of the information

• Contractual requirements

• Legal, accounting, tax, insurance, or regulatory requirements

• The need to establish, exercise, or defend legal claims

If you unsubscribe from marketing communications, we may retain limited contact information necessary to document and honor your opt-out request.

We may also retain information in backup systems for a limited period or where deletion is not reasonably practicable, subject to appropriate safeguards.

14. Your Privacy Choices and Requests

Depending on your location and applicable law, you may have rights concerning your personal information.

Regardless of whether a particular privacy law requires us to do so, you may contact us to request that we:

• Tell you whether we maintain personal information about you

• Provide access to certain personal information we maintain about you

• Correct inaccurate personal information

• Delete personal information where appropriate

• Stop sending promotional email or SMS communications

• Withdraw consent where processing depends upon your consent

Some requests may be subject to exceptions. For example, we may need to retain information to complete a transaction, comply with a legal obligation, maintain financial or business records, honor an opt-out request, resolve a dispute, prevent fraud, or establish or defend legal rights.

We may need to verify your identity before fulfilling a privacy request.

We will not discriminate against you for making a legitimate privacy request.

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To submit a privacy request, contact:

Raini@RainiandAssociates.com
805-667-8295

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Please include enough information for us to understand and respond to your request.

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15. California Privacy Disclosures

Raini & Associates is based in California and provides the disclosures in this section for California residents.

We collect the categories of personal information described in Section 1 of this Policy for the business and commercial purposes described in Section 4.

We may disclose personal information to the categories of service providers and other recipients described in Section 10.

Raini & Associates does not sell its client lists, email lists, or personal information for monetary compensation.

We do not disclose personal information to third parties for their own direct marketing purposes without authorization.

California residents may contact us using the information in Section 14 to request access to, correction of, or deletion of personal information where applicable.

Certain California privacy laws provide additional rights only to businesses or activities meeting particular statutory requirements. Where such a law applies to Raini & Associates or a particular processing activity, we will honor the rights and obligations required by that law.

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16. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, booking services, payment services, resources, or other services operated by third parties.

There is an important distinction between third-party services used on behalf of Raini & Associates and unrelated third-party websites.

Pages, forms, calendars, downloads, funnels, payment pages, or other services operated through providers such as Wix or HighLevel/GoHighLevel on behalf of Raini & Associates are part of our online customer experience and are addressed by this Privacy Policy.

However, if you leave a Raini & Associates service and visit an unrelated third-party website or interact directly with a third party for its own products or services, that organization's privacy policy and practices apply.

Raini & Associates does not control and is not responsible for the privacy, security, content, or practices of unrelated third-party websites or services.

We encourage you to review the privacy policies of services you choose to use.

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17. Children's Privacy

Our website and services are intended for a general adult audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without appropriate parental consent.

If you believe a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to delete the information where required.

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18. International Visitors

Raini & Associates is located in the United States.

If you access our website from another country, information you provide may be transferred to, stored in, or processed in the United States or in other countries where our service providers operate.

Privacy and data-protection laws in those countries may differ from those in your country of residence.

Where applicable law provides you with additional privacy rights, you may contact us using the information below.

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19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we update this Policy, we will revise the Effective Date shown at the top.

If changes materially affect how we use personal information already collected, we will provide additional notice or obtain consent when required by applicable law.

We encourage visitors to review this Privacy Policy periodically.

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20. Contact Us

Questions, concerns, or privacy requests may be directed to:

 

Raini & Associates, Inc.
Email: Raini@RainiandAssociates.com
Phone: 805-667-8295
Website: www.RainiandAssociates.com

 

For privacy-related requests, including requests to access, correct, or delete personal information, please include “Privacy Request” in the subject line when contacting us by email.

 

Last Updated: August 19, 2026