1. INTRODUCTION

Raini & Associates, Inc. ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy and Terms & Conditions ("Policy") explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website at https://www.RainiandAssociates.com

• Use our interior design services through Raini & Associates, Inc.

• Use our life coaching services through Resourceful Raini (our subsidiary)

• Subscribe to our SMS and/or email communications

By accessing our website or using our services, you agree to the terms of this Policy. If you do not agree, please do not use our website or services.

 

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)

• Account credentials (if you create an account)

• Communication preferences for SMS and email

• Payment and billing information

• Appointment and scheduling details

• Project details and preferences related to our interior design services

• Information shared during life coaching sessions

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies, web beacons, and similar technologies:

• IP address and approximate geographic location

• Browser type and version

• Operating system

• Device information

• Pages visited, time spent on pages, and navigation patterns

• Referring and exit pages and URLs

• Date and time of access

2.3 Email Tracking Information

Our emails may contain tracking technologies (web beacons or page tags) that collect information about:

• Whether and when you open emails

• Which links you click within emails

• Whether you forward or share emails

• Device used to view emails

 

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide and manage our interior design and life coaching services

• To schedule, confirm, and remind you of appointments

• To process payments and handle billing inquiries

• To send transactional communications (appointment confirmations, payment receipts, service updates)

• To send promotional offers, newsletters, and marketing communications (only with your consent)

• To respond to your inquiries and provide customer support

• To improve our website, services, and user experience

• To analyze website usage patterns and preferences

• To customize content and recommendations

• To comply with legal obligations and enforce our terms

 

4. SMS TERMS AND CONDITIONS

4.1 Consent to Receive SMS Messages

By providing your phone number and consenting to receive SMS messages from Raini & Associates, Inc. and/or Resourceful Raini, you agree to receive text messages at the phone number you provided. Your consent is not a condition of purchasing any goods or services from us.

4.2 Types of SMS Communications

If you consent to receive text messages, you may receive the following types of communications:

• Appointment reminders and confirmations

• Follow-up messages related to your services

• Billing inquiries and payment reminders

• Conversational messages in response to your inquiries

• Service updates and important notices

Example message: "Hello, this is a friendly reminder of your upcoming appointment with Raini at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging from Raini & Associates at any time."

4.3 Message Frequency

Message frequency varies based on your interaction with our services. For automated appointment reminders, you may receive up to 2 SMS messages per appointment (one reminder the day before and one shortly before your scheduled time). Conversational text messages will vary depending on your communications with us.

4.4 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier's pricing plan. Message and data rates may vary for messages sent domestically or internationally. Please contact your mobile carrier for details about your messaging plan.

4.5 Opt-In Methods

You may opt in to receive SMS messages from us in the following ways:

• Verbally providing consent during a phone conversation or in-person meeting

• Checking the SMS consent box on our online forms

• Texting a keyword to our designated phone number (if applicable)

4.6 How to Opt Out

You may opt out of receiving SMS messages at any time by:

• Replying "STOP" to any SMS message you receive from us

• Contacting us directly at 805-667-8295 or Raini@RainiandAssociates.com

Please note that opting out of SMS messages will affect your ability to receive appointment reminders and other time-sensitive communications via text message.

4.7 Help and Support

If you experience any issues with our SMS service or have questions, you may:

• Reply "HELP" to any SMS message

• Contact us directly at 805-667-8295 or Raini@RainiandAssociates.com

4.8 SMS Privacy and Data Sharing

Phone numbers and information collected through SMS consent will not be shared with third parties for marketing purposes. We may share your information with service providers who assist in delivering SMS services (such as GoHighLevel), but these providers are contractually obligated to protect your information and use it only for providing services to us.

 

5. EMAIL TERMS AND CONDITIONS

5.1 Consent to Receive Emails

By providing your email address, you consent to receive emails from Raini & Associates, Inc. and/or Resourceful Raini. We collect email addresses through opt-in forms on our website and during service interactions.

5.2 Types of Email Communications

You may receive the following types of emails:

• Appointment confirmations and reminders

• Service-related updates and notices

• Billing statements and payment receipts

• Newsletters and informational content

• Promotional offers and marketing communications

• Responses to your inquiries

5.3 How to Opt Out of Emails

You may opt out of receiving promotional emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any email you receive

• Contacting us at Raini@RainiandAssociates.com

Please note that even if you opt out of promotional emails, you may still receive transactional emails related to your account, appointments, billing, and services.

5.4 Email Privacy and Data Sharing

Email addresses and information collected through email consent will not be shared with third parties for marketing purposes. We may share your information with service providers who assist in delivering email services (such as GoHighLevel), but these providers are contractually obligated to protect your information.

 

6. INFORMATION SHARING AND DISCLOSURE

6.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6.2 Sharing with Subsidiaries

We may share your information with our subsidiary companies, including Resourceful Raini, to provide you with coordinated services, improve your experience, and communicate with you about services that may interest you. All subsidiary companies are required to maintain the same privacy standards outlined in this Policy.

6.3 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Email and SMS delivery platforms (such as GoHighLevel)

• Payment processors

• Website hosting providers

• Customer relationship management systems

• Analytics providers

These service providers are contractually obligated to maintain the confidentiality of your information and use it only to provide services on our behalf.

6.4 Legal Compliance and Protection

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or other legal processes

• Protect our rights, property, or safety, or that of our clients or others

• Prevent fraud or illegal activities

• Enforce our terms and conditions

6.5 Aggregate and De-Identified Data

We may share aggregate, de-identified, or anonymized data that does not identify you personally with third parties for research, marketing, analytics, and other purposes.

 

7. DATA SECURITY

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission

• Secure server infrastructure

• Access controls and authentication procedures

• Regular security assessments

However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and in our emails.

8.1 What Are Cookies?

Cookies are small data files stored on your device that help websites remember information about your visit. We use cookies to track your use of our site, remember your preferences, and collect basic usage information.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly

• Analytics Cookies: Help us understand how visitors use our website

• Functionality Cookies: Remember your preferences and settings

• Marketing Cookies: Track your browsing to deliver relevant advertisements

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or receive notifications when cookies are set. Please note that disabling cookies may limit your ability to use certain features of our website.

 

9. YOUR PRIVACY RIGHTS

9.1 California Residents (CCPA Rights)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we have collected about you in the past 12 months, including the categories of information, sources, purposes, and third parties with whom we share it.

• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.

• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.

• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

To exercise these rights, please contact us at Raini@RainiandAssociates.com or 805-667-8295.

9.2 General Rights

Regardless of your location, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your information (subject to legal obligations)

• Opt out of marketing communications

• Withdraw consent where processing is based on consent

 

10. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

10.1 Retention Periods

• Active Clients: We retain information for clients with whom we have an ongoing business relationship for as long as necessary to provide services and for a reasonable period afterward to address any follow-up matters, warranty issues, or legal requirements.

• Completed Projects: After a project or service engagement is completed, we retain your information for an indefinite period to maintain our business records, accommodate potential future projects, and comply with legal and tax obligations.

• Non-Paying Contacts: If you have never been a paying client and you opt out of communications, we will typically purge your information within approximately one year of your opt-out request, unless retention is required for legal or business purposes.

• Email and SMS Lists: If you opt out of email or SMS communications, we will retain your contact information only as necessary to honor your opt-out request and prevent future unwanted communications.

10.2 Factors Affecting Retention

When determining retention periods, we consider:

• The nature and sensitivity of the information

• Our ongoing relationship with you

• Legal, regulatory, tax, and accounting requirements

• Dispute resolution and enforcement of our agreements

• Business record-keeping needs

 

11. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, services, or content. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Raini & Associates, Inc. and our subsidiary companies.

 

12. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at Raini@RainiandAssociates.com, and we will take steps to delete such information from our systems.

 

13. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to the United States and other countries where we operate. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

 

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this Policy. If we make material changes, we may provide additional notice, such as through email or a prominent notice on our website.

We encourage you to review this Policy periodically. Your continued use of our services after changes have been posted constitutes your acceptance of the revised Policy.

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15. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Raini & Associates, Inc. Email: Raini@RainiandAssociates.com Phone: 805-667-8295 Website: https://www.RainiandAssociates.com

 

16. CONSENT AND ACKNOWLEDGMENT

By using our website, services, or providing your information to us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and Terms & Conditions.

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Last Updated: February 28, 2025